Tag: Contact Center AI

Contact Center AI Official Blog Oct. 4, 2021

Speaker ID unlocks Machine Learning Speech Identification capability for Contact Centers - Google Cloud announces Speaker ID; brings Google’s speech identification technology directly to customers and contact center partners.

Contact Center AI Official Blog May 10, 2021

Customers handle up to 28% more concurrent chats with Agent Assist for Chat - Contact Center AI Agent Assist for Chat is now in Public Preview, speeding up resolutions to customers’ problems.


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