Tag: Contact Center AI

Contact Center AI Official Blog March 13, 2023

Google is a Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms - With demand for high-quality and trustworthy conversational AI at its highest, we’re thrilled to deliver best-in-class conversational AI tools.

Contact Center AI Official Blog Jan. 16, 2023

Changing the customer experience with Contact Center AI: Look back and look forward - Learn how Google Cloud’s Contact Center AI is helping organizations to keep pace with increasing customer experience expectations.

Contact Center AI Data Analytics Official Blog Oct. 10, 2022

CCAI Platform goes GA: Faster time to value with AI for your Contact Center - Google Cloud Contact Center AI provides end-to-end capabilities that bring AI to the call center.

Contact Center AI Official Blog June 6, 2022

Apigee best practices for Contact Center AI - Learn seven Apigee best practices for building fast, effective chatbots using Contact Center AI and Apigee API Management.

Contact Center AI Official Blog March 28, 2022

Contact Center AI reimagines the customer experience through full end-to-end platform expansion - Google Cloud extends Contact Center AI with Contact Center AI Platform, adding CRM integration for end-to-end management of customer journeys.

Contact Center AI Official Blog Dec. 27, 2021

Reaching more customers with Contact Center AI: 2021 Wrap-up - Explore Google Cloud’s Contact Center AI (CCAI) and its momentum in 2021.

Contact Center AI Official Blog Oct. 4, 2021

Speaker ID unlocks Machine Learning Speech Identification capability for Contact Centers - Google Cloud announces Speaker ID; brings Google’s speech identification technology directly to customers and contact center partners.

Contact Center AI Official Blog May 10, 2021

Customers handle up to 28% more concurrent chats with Agent Assist for Chat - Contact Center AI Agent Assist for Chat is now in Public Preview, speeding up resolutions to customers’ problems.


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